DoubleTree by Hilton Putrajaya Lakeside

This is a typical American style hotel with many rooms in a large spacious and beautiful setup. Nice to see lots of families with kids and (grand) parents because of Chinese New Year. All the staff were very friendly and helpful, check-in was fast despite what is mentioned in other reviews. The breakfast and dinner buffet in Makan where amazing! Lots of choice, menu variation and good tastes. The table- and tapwater we found not so tastefull because of too much chloride (like in many countries) but the waterdispensors to fill our drinking bottles are an excellent service! We extended our stay with one night and while the first room was a bit stuffy/smelly the second one was perfect and comfortable.

The customer service truly stood out, when my event dates changed, the hotel staff went above and beyond to accommodate my request to adjust my booking from the 5th to the 4th of August. Their flexibility and professionalism made a huge difference, and I’m very grateful for their assistance. The rooms were clean, comfortable, and well-appointed, as expected from a Hilton property. The lakeside views added a lovely touch to the stay.

The architecture of this place gives us a good impression. The kids pool, game room and arcade centre was a good addition to our stay which enhanced our stay a bit more as we had young kids in tow. Breakfast speread was great. A lot of variety and the food were replenished often. Kids' utensils were also readily available. Hotel was at 100% capacity when we were there but the breakfast space did not feel crowded or chaotic.

The whole experience was excellent! All staff at the hotel were very welcoming and helpful. They attended to my request very fast. All staff were very polite and professional. We were able to access to the executive lounge for high tea with the staff's help, even though we almost could not make it in time. The room was fantastic especially the executive room. Room was spacious complete with bath tub and big sofa which can fit adult size to sleep. We was able to get baby crib which was very convinience. The splash pool is the highlight! My kids enjoyed all the pools during staycation. Since we visited on the last day of school holiday, the pool was not crowded. The breakfast spread also were faboulus. We really enjoyed all varities of food from different culture. Spend more than 1 hour there. Overall we were really satisfied with all services. Will definitely come again!

I took an executive room and was pleasantly surprised by a whole day entry to the lounge and pre-dinner meal that was provided..it was good 👍 besides, location is super strategic, next to putrajaya lakeside. Kids got to play with sand by the lake, in the kids pool, splash pool /water playground, bouncy trampoline - like play area and went on few rides on atv around the hotel.. super memorable and fun.. would definitely go there again! 😉